BigRock is one of several hosting providers operating under the Endurance International Group (EIG). While EIG has a mixed industry reputation, BigRock differentiates itself through affordable pricing, dependable infrastructure, and user-friendly features.
- Visit BigRock: Official Website
- Compare Performance: Website Planet Hosting Benchmarks
Overview
Founded in India, BigRock quickly scaled its operations and was later acquired by EIG. With active offices in India and the United States, it serves a global clientele looking for reliable yet cost-effective hosting solutions.
Features and Ease of Use
BigRock provides a comprehensive range of hosting products suitable for beginners, developers, and small businesses.
Hosting Services Offered:
- Shared Hosting (Linux & Windows)
- Reseller Hosting
- VPS Hosting
- Cloud Hosting
- SiteLock Security
- CodeGuard Backup Solutions
- Domain Registration Services
Key Features of Shared Hosting:
- Unlimited disk space and bandwidth
- Unlimited domains and email accounts
- 99.9% uptime guarantee
- CloudLinux OS for server stability
- Access to cPanel or Plesk control panels
- MySQL databases and PHP 5.2 to 5.4
- Softaculous one-click app installer
Performance is boosted by Varnish Cache and the Cloudflare CDN, helping websites load faster and withstand traffic spikes. Automatic backups are handled by CodeGuard, with scalable plans:
- Basic: Up to 5 websites, 1 GB storage
- Professional: Up to 10 websites, 5 GB storage
- Premium: Up to 25 websites, 10 GB storage
The company’s data centers, located in the U.S., feature Dell Rack Servers, Intel Xeon processors, and SSD drives to ensure fast and reliable hosting. Learn more in Dell’s server architecture guide.
Pricing and Support
BigRock’s shared hosting plans begin at just ₹200/month, making it an affordable option. However, customers must commit to a minimum 12-month plan, with options available for up to 10 years.
Refund Policy:
A 30-day money-back guarantee is available, but multiple user reports suggest that the refund process is slow and cumbersome.
Customer Support:
- 24/7/365 via live chat, phone, and ticket system
- No dedicated support via email
- Access to a comprehensive Knowledge Base
While some users on Trustpilot and SiteJabber praise BigRock’s helpful staff, others express concerns about long wait times and inefficient escalation.
BigRock Hosting Plans at a Glance
| Plan | Storage | Bandwidth | Sites | Price (Monthly) |
|---|---|---|---|---|
| Starter | 10 GB | Unlimited | 1 | ₹200 |
| Advanced | 20 GB | Unlimited | 1 | ₹400 |
| Business | 50 GB | Unlimited | 3 | ₹600 |
| Pro | 100 GB | Unlimited | 5 | ₹800 |
For a deeper breakdown of plan features, you can compare directly on HostingAdvice’s BigRock review.
Pros and Cons
Pros:
- Cutting-edge hardware infrastructure
- CDN and caching for faster performance
- Automatic daily backups via CodeGuard
- Competitive pricing for entry-level plans
Cons:
- No monthly billing; annual commitment required
- Complex refund process
- Inconsistent support quality reported by users
Final Verdict
BigRock offers exceptional value for those prioritizing performance and affordability in the Indian hosting market. With strong infrastructure and tools like Cloudflare and CodeGuard included, it’s a worthwhile option—particularly for small businesses and startups.
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